Payments & Billing
Fix failed or pending payments
Resolve common payment failures before they become support backlogs.
Identify failure type
Separate card declines, authentication failures, and processor errors.
Treat pending statuses as separate from true failures.
Verify account and product status
Ensure connected Stripe account is fully onboarded and active.
Confirm product pricing and checkout configuration are valid.
Customer-facing recovery flow
Give customers a retry path with clear, short instructions.
If failure persists, provide alternate payment timing guidance and support contact.