Customers & Orders
Grant course access manually
Handle edge cases where automatic course access did not complete.
Confirm payment and product match
Verify successful payment and correct course product association.
Confirm no refund or chargeback is attached to the order.
Apply manual access carefully
Grant access to the exact customer account tied to the purchase.
Double-check course enrollment appears in the learner view.
Follow up with the buyer
Send confirmation once access is restored.
Ask customer to verify lesson visibility and playback quickly.