Troubleshooting

Webhook events not processing

Troubleshoot event delivery and processing failures step by step.

Verify endpoint and signature

Confirm webhook URL, signing secret, and environment match.

A staging secret in production is a common root cause.

Inspect delivery attempts

Review provider delivery logs for non-2xx responses.

Capture payload and timestamp for any failed retry sequence.

Confirm downstream behavior

Ensure your app creates orders and access records after event receipt.

If events are acknowledged but not applied, inspect application logs and validation rules.