Payments & Billing
Refund policy and customer communication template
Define clear refund terms and respond consistently to buyers.
Set policy boundaries
State the eligibility window and any conditions for digital goods or coaching sessions.
Link policy text on your storefront and checkout terms.
Respond with a standard template
Use consistent language that confirms request receipt and expected resolution timeline.
Document outcomes to improve dispute handling and support QA.
Close the loop in Stripe
Process approved refunds from Stripe and verify status in Lootly orders.
Capture the reason for monthly trend analysis and product quality improvements.