Customers & Orders
Resend receipts and delivery access
Resolve post-purchase delivery requests quickly and consistently.
Verify order ownership first
Confirm requester email matches the original order email.
If email changed, validate identity before resending access links.
Reissue receipt and access instructions
Resend receipt details with clear next-step instructions.
Include direct links to course access or file download destinations.
Record the support action
Log each resend so recurring delivery issues can be tracked.
Escalate if repeated failures occur for the same customer or product.